Shipping policy
Order Processing & Dispatch
We handle order preparation and dispatch within 1–3 business days after payment confirmation, streamlining the fulfillment process to ensure customers receive their seafood products promptly and in fresh condition.
International Shipping & Delivery Time
Our standard international shipping typically takes 7–15 days to reach most global destinations. Delivery timelines are estimated and may vary based on regional locations and local customs clearance efficiency. You may select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page prior to payment submission, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All applicable fees and taxes are the sole responsibility of the delivery recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials tailored for seafood transportation, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please thoroughly inspect the outer packaging upon parcel arrival. If you discover any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are identified after signing for the parcel, please notify our customer support team within 48 hours. We will conduct verification and arrange suitable return, exchange or other proper after-sales solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs procedures or delivery status, our professional support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: support@eddizone.shop or phone: +64 22 739 1048.
Thank you for choosing EDDIE MAHER! We continuously optimize our logistics system to deliver a faster, safer and worry-free shopping experience for all customers.